Mandy Cook
09.03.2025
Excellent service from Amanda. The food was outstanding and the staff were extremely friendly and polite.
Highly recommend
jaya kumar
08.03.2025
Food and drinks are too costly Compared with before renovation for the same food.
Susan Whisker
08.03.2025
Fabulous staff
pub and room clean and tidy as was the car park
All brilliant very homely feeling
The Suffolk Farmer
08.03.2025
Friendly staff Good food
Denise McGow (Dee)
26.06.2023
Two of the orders were taken down incorrectly, we ordered 2 x Hunters Chicken Melt, and we were served Hunters Chicken,so we were charged more, when pointed out we then had to wait about 10 mins for it to be corrected. We also ordered Cheesy Garlic Bread, and there was no signs of any cheese on it, I wanted to mention it, but my husband said to just leave it. The waitress also didn't check if we had cutlery, or wanted any sauces/condiments. We then ordered 2 scoops of ice cream for the children and we waited over 15 mins, and just as were about to ask, they arrived. It wasn't overly busy, so not sure what it would have like if it had been. I asked about a refund when the correct orders were brought to us, and a little while later, a cash refund was brought to the table.
Vivien Algar
07.03.2025
Ordered from the table outside. Drinks came and got no instructions on the carvery, when visiting before we recieved tickets, got nothing this time. When I ended up asked got told to show email confirmation. The staff was 2 busy on phone to even pay attention. The carvery server was extremely grumpy, said "wat do u want" then cut the tiniest pieces of meat even a toddler would still be hungry. Looked like he couldn't be bothered to be there. Ended up having to get pur own cutlery, sauces, etc. The food was awful, tasted like it was from the day before. Ate here before and never been this disappointed. Really not a great visit. Probably won't be coming back any time soon
Amy Hogg
06.03.2025
Thank you Rachel and team for allowing a big kid to have some fun with mini ducks.
This duck below decided to take a swim.
Kerri Hammond
04.03.2025
We were a big group of 40 and we were really impressed with the efficiency thank you to all the staff especially Kyron
Nicola Anderson
03.03.2025
Enjoyed a pre theatre meal with friends.
Malcolm Smith
29.08.2019
Thank you for fantastic meal today for our 2 friends and my wife and myself we have been to mermaid many times, this is first time since latest referb, very impressed thoroughly enjoyed our meal .
Today 2nd March 2025.
Staff were all excellent, must also praise young lad on the carvery very highly on his attitude, customer service, very polite ,and very thoughtfulness attitude.
Staff also have improved although they were good previous so well done ,think lad on carvery was named Jaylen 10/10
Also deserts were excellent after carvery
Paul Stephenson
02.03.2025
Excellent breakfast Great service
Tracy C
02.03.2025
Carvery wasn't very hot & not much choice
Glasses were all dirty
Stuart Hood
18.05.2023
They now allow dogs inside, reasonably priced.Friendly service from both Shanelle & Beck's, disappointed that we now have to sit in the bar as we have a dog because the seating is not as comfortable for my disabled wife
Linda Cottle
24.02.2025
First time we came Ipswich was playing at home so it was very crowded and noisy plus carpark was full . Decided to try again when there wasn't a match but we were seated in the bar as we had our dogs with us so we were surrounded by tvs blaring out making it difficult to talk also right by a pool table that was in constant use. Not really the ambiance we wanted out for a meal with friends. Despite the good carvery which we did enjoy and the good service we won't ever return. The tvs were very intrusive and completely spoiled our experience. I noticed there were tvs even in the dining area so it wouldn't have been any better for us in there.
Stacie Smith
13.07.2019
We as a family of 6 went to mermaid Ipswich yesterday. It was absolutely phenomenal. service was impeccable. Food was outstanding. You can order from your table with a qr code or at the bar. Staff were so kind and helpful. Waiting time wasnt long on dinner or dessert. Really enjoyed our evening. The setting was lovely. Its been done amazing 👏 such friendly kind staff. Cannot fault at all. Will definitely go again. Highly recommend 👌
Andrew Harvey
22.02.2025
Went into the newly refurbished "pub" part of the establishment to see how it is.
The seating and decor are good, service was unnatentive mainly due to staff chatting, I take into account it was the dead period just at the start of premier league match and staff were being given their breaks.
The cask ale Marstons Pedigree was very good and although not cheap, also not expensive by modern standards.
My main reason for a 3 star rating was the excessive volume of the TV screens showing the rugby.
Overall not somewhere I will visit often.
Piotr
22.02.2025
Good stay in the hotel and amazing food (full English) in the pub! Nice service too.
Craig
21.02.2025
Overall experience was great, staff very friendly and welcoming,
Although ordered the cowboy burger with no cheese, it came out with cheese, asked Liam to change it but then came back with no bacon.
Jean Croucher
20.02.2025
Arrived without having reserved table and welcomed by staff. Food was so much better than when we were here last (over a year) onion rings get top marks from us. Cowboy burger stayed hot until I'd finished ✅. Ambience looks so much cleaner, brighter and welcoming
Julie Steed
19.02.2025
Excellent meal and friendly helpful staff, thank you jalen, Shannon Liam Sofia and Karon
David Webb
19.02.2025
Good food and staff
Peter Redgwell
19.02.2025
Great food and service
Rachael Edwards
18.02.2025
Great atmosphere, lovely food reasonably priced and the staff were very, very helpful
